Your Voice Matters to Us
At OliveCross Healthcare, we do not just accept feedback; we actively seek it out, because we know that the best ideas for improving our service come from the people who experience it every day: you, your family, and the professionals who work alongside us.
Your feedback shapes our service.
Whether you want to tell us about something wonderful that one of our care workers did, suggest a way we could do things better, or raise a concern about something that was not quite right, we want to hear it. Every piece of feedback, positive or negative, is valuable to us.
How to Make a Complaint
Every piece of feedback; positive or negative is valuable to us. Choose whichever channel works best for you.
OliveCross Healthcare Ltd, 3rd and 4th Floors, 84 Salop Street, Wolverhampton, WV3 0SR.
Speak to your care worker, care coordinator, or visit our office
Share your views during your regular care plan review meetings.
What We Do with Your Feedback
Every piece of feedback is reviewed by our management team:
Shared with the care workers involved and celebrated across the wider team, reinforcing the behaviours and attitudes that make our service special
Carefully considered and, where appropriate, incorporated into our service improvement plans
Investigated promptly and thoroughly, with appropriate action taken and the outcome communicated back to you
Identified through feedback analysis are used to inform training, policy development, and strategic planning
We may contact you to discuss your feedback in more detail (with your permission) or to let you know what changes we have made as a result of your input. Your feedback is always treated confidentially and in accordance with data protection legislation.
Compliments: Celebrating Excellence
If a member of our team has gone above and beyond, if they brightened someone's day, showed exceptional kindness, or demonstrated outstanding professionalism, please tell us. Compliments have a powerful impact on our care workers' morale and motivation, and they help us identify and share examples of best practice.